Return/Refund Policy

At Adichwal Furniture, we are committed to providing you with the finest furniture collection at unbeatable prices. We strive to make your shopping experience smooth, enjoyable, and hassle-free. Our goal is to ensure you are fully satisfied with your purchase.

For assistance, please contact us via:

• Phone:+91-89491 63384 or  +91-7014909671 (10AM to 6PM)
• Email:support@adichwalfurniture.com

Cancellation Policy

• Cancellations are only allowed before the order has shipped from Adichwal Furniture’s warehouse. In such cases, a cancellation fee of 10% (covering payment gateway processing and service fees) will be deducted from the paid amount.
• Once the order has been shipped, cancellations will not be allowed. In some exceptional cases, at Adichwal Furniture’s discretion, two-way shipping charges will be borne by the customer.
• Customized Orders and products purchased during sales or with discount codes cannot be canceled.
• In rare instances, a product may be delayed for up to 180 days; in such cases, no refund will be issued.
• For Part Payment Orders, where products from multiple categories are purchased, the advance amount will be considered as cancellation charges if the order is canceled.

Return Policy

Returns are accepted only for damaged or defective products. A refund will be processed only if a replacement is unavailable.

• Please notify us within 24 hours of receiving a damaged or defective product, with photographic or video evidence. You can contact us through email or WhatsApp for assistance.
• Do not accept any products with damaged or tampered packaging (excluding normal wear and tear on the outer surface of the package).
• Products must be unused and returned in their original packaging, with tags, labels, and invoices intact.
• We recommend securely packaging return items to prevent any further damage during transit.
• Damaged products after delivery are not eligible for return. However, if accepted, the customer will be responsible for cancellation charges and transportation costs.

Returns will only be accepted for:

• Damaged products
• Manufacturing defects
• Incorrect products
• Incomplete products

Please note:

• Customized items cannot be returned.
• Reverse pickup requests will be sent to our shipping partners within 24 hours of receiving the request. Pickup may take 7-10 working days.

Refund Policy

Refunds will be processed within 7-10 business days of receiving the product, provided the item is in acceptable condition and returned as dispatched. The refund method will be based on your original payment method.

• Credit/Debit Card Payments: Refunded back to the same card.
• Net Banking Payments: Refunded to the same bank account.
• Gift Certificate/Voucher Payments: Refunded as a new gift certificate/voucher of the same value.
• Other Payment Methods: Refunded via account payee cheque or online transfer (NEFT) to your bank account.

Please follow up with your bank or card issuer after the refund process to confirm the funds are credited to your account. For cheque refunds, additional time may be required for delivery.

If you used wallet credits to make the purchase, the credits will be reimbursed to your wallet.

Non-Acceptance of Returns

Returns will not be accepted in the following instances:

• The product has been damaged due to misuse.
• Damage occurred due to failure to report any previous malfunction.
• The product is not warranted by the manufacturer for specific defects.
• The product is returned without the original packaging, including accessories or parts that were originally included with the product.

At Adichwal Furniture, we make every effort to ensure the quality of our products and services. If you have any questions or concerns, please don’t hesitate to contact us.